Welcome to the Providence Health System (PH&S) Remote Access web site. Remote access to the Providence Health System (PH&S) network is a service available to approved PH&S employees, physicians, and other business partners. If you were not specifically referred to this site by the Information Systems department at PH&S, please do not continue with this process, as you will not be able to access the system without the creation of a remote access account.
The process for establishing remote access to the PH&S network system consists of three separate steps that must all be successfully completed. The steps are as follows:
- Review and verify that your system meets the minimum requirements for access to the PH&S network
- Read and accept the "Agreement for Remote Access to the PH&S Network", then fill out and submit the "Request for a Remote Access Account" form at the end of the agreement. Please note that you only need to do this once for your account to be created. You do not need to submit another request to re-install the software, or to use another workstation.
- Log in to the Providence California Region Application Portal web site and install the ActiveX Citrix Web Client Software. It is recommended that you wait until your account is created and ready to use to perform this step.
Once these steps have been completed, PH&S will review the request for a remote user account, and if approved, create your user account with the appropriate software to access the applications requested. We will then send an e-mail to you with your remote access account name and initial password. Upon receipt of the account name and password, you will be able to immediately begin remote access to the PH&S network.
If you have problems installing or using the remote access system, please contact the PH&S Response Center. As indicated in the "Agreement for Remote Access to the PH&S Network", PH&S is NOT responsible for support of your PC. If you should develop problems with your PC, contact your computer support person. If you have problems with your internet connection, contact your ISP. Once the problem is resolved, you may re-attempt connection to the PH&S network. If necessary, you can re-install the client software at any time. Your account name and password will remain unchanged.