User Guide

Please verify that your PC meets the following requirements before using Providence Remote Access.

If your system does not meet the minimum requirements, consider either updating your system to one of the above supported systems or find a computer which does meet the minimum requirements for the purposes of accessing PH&S computer resources.


Installing the Application Portal

Once you have been notified that your remote access account has been created, follow these steps:

  1. Visit the Providence California Region Application Portal web page by clicking on the "Application Portal" link on the left-hand side of the www.phsca.org home page.

  2. You will be presented with the Web Interface Logon Page. Please enter the username and password that were assigned to you.

  3. The very first time you log on, you will be required to install the Metaframe Presentation Server Client Software. You must have rights to install software on your computer. A message and download link will be displayed on the right hand side of your logon screen, under the “Message Center” section. Click the link to install the software. You may be prompted to restart your browser or computer when the install completes.

  4. The installation will just take a few minutes, depending on the speed of your Internet connection.

How to use the Application Portal

Once the Citrix Web Client Software has been installed, follow these steps to connect to your applications:

  1. After you log on to the application portal and the small client file has been successfully installed, applications that are available for you to use are displayed in the Applications page. Click on links (represented by names, icons, and/or descriptions of the applications) to open individual applications, and you can navigate through levels of folders containing applications:

  2. To change the size and screen settings for your applications, click the settings icon in the Applications page. You will be presented with a screen similar to the one below.